Customer satisfaction is our goal. If you are not satisfied with a
purchase, either through this website or over the phone, we will gladly accept a
return for a refund up to 60 days after the original date of purchase.
If the product you would like to return has been used, installed, or damaged, please follow the warranty return process.
To return a new product for a refund:
ATV Parts ConnectionReturns Department10555 Guilford RdSte 113Jessup, MD 20794
Please allow up to 2 business days upon confirmation of receipt for processing a return. Refunds are dispensed through the same way original payment is received, and usually occurs up to 5 business days later.
ATV Parts Connection offers a standard 6 month (1-time) repair/ replace warranty.
The length of the warranty differs for different types of parts.
See our warranty policies below for further information.
To return a GATES product for warranty:
ATV Parts Connection
10555 Guilford Road
Jessup, MD 20794
Please allow up to five business days upon receipt of returned item for processing of warranties.
Unless otheriwse established, the following repair/replace warranty applies to the following products:
All parts covered under our warranty are guaranteed to be free from factory
defects in workmanship and materials upon installation or initial use. The
warranty herein covers the replacement of a defective part within the original
warranty period from date of purchase. Only if a replacement is not available
will a full refund be issued for the cost of the part purchased. Shipping and
handling charges are non-refundable.
The buyer is required to send back a defective part for warranty at their own expense. If the part is deemed to be defective by ATV Parts Connection, a replacement will be shipped at the buyer's expense. If the warranty is denied, the buyer will have the option to have the item(s) returned at their expense, or scrapped.
Most products come directly from the manufacturer and are intended for jobber purposes.
It is the responsibility of the buyer to ensure their vehicle is performing properly including, but not limited to, the electrical and driveline systems, independent of the parts sold herein.
Due to the number and variety of applications for which the product(s) sold hereunder may be purchased and because seller has no control over (or knowledge of) conditions under which the product(s) may be used by others, seller takes no recommendation, warranty, or representation as to the suitability of the product(s) for buyer's application, use, end-product, process, or combination with any other product or substance, or as to any results buyer might obtain in buyer's use(s) for the product(s).
Instruction manuals may not be included. Installation by a professional is recommended in order to avoid damage to the product. Warranty may be voided due to improper installation. No credit or warranty shall be issued for any product that has been mishandled, abused, or has failed because of external force acting upon said product.
If you have any questions, please feel free to call our customer service team at 1.800.338.2326