New Product Returns

Customer satisfaction is our goal.  If you are not satisfied with a purchase, either through this website or over the phone, we will gladly accept a return for a refund up to 60 days after the original date of purchase.
If the product you would like to return has been used, installed, or damaged, please follow the warranty return process.

To return a new product for a refund:

  • Print and fill out our Return Merchandise Authorization (RMA) form- Web RMA.pdf
  • All return shipments must contain a completed and legible RMA form
    • Returns without any RMA may be delayed or denied refund
  • Send your package to our address:
ATV Parts Connection
Returns Department
10555 Guilford Rd
Ste 113
Jessup, MD 20794
  • Returns must be sent back in the condition in which they were received
  • Open packages will only be refunded if a package's originally shipped components and parts are all returned
  • ATV Parts Connection is not responsible for goods damaged in transit
  • Returns will be subject to a 20% restocking fee.  This will be deducted from your refund.
    • Please understand, a high retsocking fee allows us to continue to offer such low prices to our customers.

Please allow up to 2 business days upon confirmation of receipt for processing a return.  Refunds are dispensed through the same way original payment is received, and usually occurs up to 5 business days later.

Warranty Returns

ATV Parts Connection offers a standard 6 month (1-time) repair/ replace warranty.  The length of the warranty differs for different types of parts.
See our warranty policies below for further information.

To return a GATES product for warranty:

  • *For all GATES CVT belts, use the manufacturer's return procedure and RMA for all warranties (found here- g-force_warranty.pdf)

For all ATVPC products:

  • Print and fill out our Return Merchandise Authorization (RMA) form- Web RMA.pdf
  • All return shipments must contain a completed and legible RMA form
    • Returns without any RMA may be delayed or denied warranty
  • Send your package to our address (shipping is the only thing not covered by our warranty):
  • ATV Parts Connection
    Warranty Department
    10555 Guilford Road
    Ste 113
    Jessup, MD 20794
  • Once the part is received, it will be inspected, and repaired or replaced.  When the warrantied part is ready, you will be contacted by our warranty department regarding the result of the warranty and return shipping.
  • Important- stock replacement parts found to be used on lifted or modified vehicles are void of any warranty

Please allow up to five business days upon receipt of returned item for processing of warranties.

Warranty Policy

Unless otheriwse established, the following repair/replace warranty applies to the following products:

  • ATV/UTV axles, halfshafts, and joint kits: 6 months from the date of purchase. The warranty does not cover boots or any subsequent damages from damaged boots
  • ATV/UTV electrical products: 12 months from the date of purchase. The warranty does not cover CDI products.
  • GATES drivebelts: [manufacturer warranty] 1 year from date of purchase for snowmobile belts; 2 years from date of purchase for ATV/UTV belts

All parts covered under our warranty are guaranteed to be free from factory defects in workmanship and materials upon installation or initial use. The warranty herein covers the replacement of a defective part within the original warranty period from date of purchase. Only if a replacement is not available will a full refund be issued for the cost of the part purchased. Shipping and handling charges are non-refundable.

The buyer is required to send back a defective part for warranty at their own expense. If the part is deemed to be defective by ATV Parts Connection, a replacement will be shipped at the buyer's expense. If the warranty is denied, the buyer will have the option to have the item(s) returned at their expense, or scrapped.

Most products come directly from the manufacturer and are intended for jobber purposes.

It is the responsibility of the buyer to ensure their vehicle is performing properly including, but not limited to, the electrical and driveline systems, independent of the parts sold herein.

Due to the number and variety of applications for which the product(s) sold hereunder may be purchased and because seller has no control over (or knowledge of) conditions under which the product(s) may be used by others, seller takes no recommendation, warranty, or representation as to the suitability of the product(s) for buyer's application, use, end-product, process, or combination with any other product or substance, or as to any results buyer might obtain in buyer's use(s) for the product(s).

Instruction manuals may not be included. Installation by a professional is recommended in order to avoid damage to the product. Warranty may be voided due to improper installation. No credit or warranty shall be issued for any product that has been mishandled, abused, or has failed because of external force acting upon said product.

  • Under no circumstances will our liability exceed the amount of the original sale
  • No warranty can be given on a product not returned within the established warranty period from the date of purchase. This warranty shall be in lieu of any and all other warranties, whether expressed or implied
  • No warranty shall be issued on any product that has been opened or modified in any way
  • Warranty does not cover cost of installation, removal, normal wear and tear, consequential or subsequent damages
  • No product sold by ATV Parts Connection are intended or suitable for racing or aircraft purposes
  • Warranty is null and void on products found to be used on vehicles with modified suspensions of any kind (such as, but not limited to, lifted or lowered vehicles)
  • Warranty is non-transferable
  • Goods are not warranted to comply with laws that may apply to use of the Goods not stated in related materials, e.g., use in manned or unmanned aviation or life support applications
  • Replacement warranty parts will be sent to the original shipping address provided upon the purchase of original parts, unless alternative arrangements are explicitly agreed upon

If you have any questions, please feel free to call our customer service team at 1.800.338.2326